1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• You must provide a receipt or proof of purchase.
• The return request must be made within 30 days of the purchase date.

2. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Perishable goods such as food, flowers, newspapers, or magazines
• Personal care items like intimate or sanitary goods
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support at [support email] or call us at [phone number] to request a return.
2. Return Authorization: Our customer support team will provide you with a return authorization and shipping instructions.
3. Ship the Item: Send the item back to us in its original packaging, including all accessories and documentation.

4. Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• If rejected, we will provide a detailed explanation.

5. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

• Check your bank account: It may take some time before your refund is officially posted.
• Contact your credit card company: There may be a processing time before a refund is posted.
• Contact your bank: There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [support email].

6. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support email] and send your item to: [return address].

7. Shipping

To return your product, you should mail it to: [return address].

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Free Returns

CowCure offers free returns on all orders. If you are returning an item, we will provide a prepaid shipping label for your convenience.

9. Contact Information

For any questions related to refunds and returns, please contact our customer support team at:

• Email: [support email]
• Phone: [phone number]

Thank you for shopping with CowCure! Your satisfaction is our priority.